Returns & Exchanges
At Royal Range, we take immense pride in the quality of our fragrances. We strive to ensure your order arrives in perfect condition. Please review our policy regarding returns and exchanges:
Our Policy Standards
- Final Sale: Due to the nature of luxury perfumes, for hygiene and safety reasons, we cannot accept returns or exchanges on fragrances that have been opened or unsealed.
- Damaged Items: If your package arrives damaged or you receive an incorrect item, please notify us within 48 hours of delivery. Please include photographic evidence of the damaged product and the packaging.
- Unopened Returns: We accept returns on factory-sealed, unopened items within 7 days of receipt. The customer is responsible for the return shipping costs.
Refund Process
Once we receive your return and verify that it is in its original, unopened condition, we will initiate the refund process:
- Refunds are processed back to the original payment method.
- Please allow up to 14 business days for the refund to reflect in your account.
Need Assistance?
If you have any questions about your order, our dedicated support team is here to help. Contact us at royalrange.support@gmail.com with your order number.